Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Usually 12-17 business days
China Post Registered Air Mail
Usually 16-35 business days
Express Usually 7-15 business days $25
*Delivery delays can occasionally occur on “special time” , such as "double eleven", “Black Friday”, holidays, policy adjustments, remote areas, etc.
*Or you can contact us to change other paid shipment method
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.
Customs, Duties and Taxes
phonecasescustom.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
phonecasescustom.com is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim.
*Please save all packaging materials and damaged goods before filing a claim.